Frequently asked questions
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Store Info
▸What are your opening hours?
Mon–Fri 9:00 AM – 6:00 PM. Sat 9:00 AM – 4:00 PM. Sun Closed.
Shipping & Delivery
▸Do you deliver throughout Guyana?
Yes — we deliver across Guyana. Georgetown deliveries usually arrive in 24 hours; outside Georgetown typically takes 2–5 business days depending on location.
▸How much does delivery cost?
Delivery within Georgetown is free on orders over GYD $20,000. Outside Georgetown, delivery fees are calculated at checkout based on location and item size.
Returns & Warranty
▸What is your return policy?
You can return most items within 7 days of delivery if they are unused and in original packaging. Contact us on WhatsApp at 592-694-3827 to start a return.
▸Do products come with a warranty?
Yes — all products carry the manufacturer's warranty. Warranty length varies by product and is shown on each product page.
Payment
▸What payment methods do you accept?
We accept cash on delivery, bank transfer, and major debit/credit cards. Mobile money options are coming soon.
Products
▸Are your products original?
Yes — every product we sell is 100% authentic and sourced directly from manufacturers or authorised distributors.
Account & Orders
▸How do I track my order?
After your order ships you'll receive a WhatsApp message with tracking details. You can also reply to that message any time for an update.