Warranty
Last updated: 2026-05-27
Every product we sell is authentic and carries its manufacturer warranty. Warranty length varies by product and brand — the specific term is printed on each product page and on the receipt you receive at delivery.
Typical warranty periods
- Televisions — 1 year on parts and labour; panel-only warranties vary by brand
- Refrigerators & large appliances — 1 year general; compressor warranties of 5–10 years from major brands (LG, Samsung, Whirlpool)
- Kitchen appliances — 1 year
- Laptops & computing — 1 year manufacturer warranty (extendable via the brand's own programmes)
- Personal-care items — 6 months to 1 year depending on the product
- Accessories (cables, chargers, small electronics) — 30 days
What the warranty covers
- Defects in materials and workmanship
- Component failures that occur under normal use
- Replacement of defective parts or, where parts aren't available, the unit itself
What it doesn't cover
- Accidental damage (drops, spills, impact)
- Power-surge damage from sources outside the unit's protection range
- Wear-and-tear cosmetic damage (scratches, scuffs)
- Damage from unauthorised repairs or modifications
- Lost remotes, manuals, or accessories
How to make a claim
- Message us on WhatsApp at +5926943827 with the product name, the date of purchase, and a description of the issue. Photos or a short video help us diagnose faster.
- We'll confirm whether the issue is covered and arrange either an in-house repair, a dispatch to the brand's authorised service centre, or a replacement.
- For larger appliances, we can usually arrange in-home assessment within Georgetown.
Turn-around times
Most warranty claims resolve within 7–14 business days. Brand-specific service centres (especially for laptops and TVs) sometimes take longer; we'll keep you updated on WhatsApp throughout.
Proof of purchase
Keep your WhatsApp message thread, receipt, or invoice. Any of these works as proof of purchase — we don't require a paper card.